The PR shitstorm that has come from Tiger Woods’ marital transgressions is pretty unavoidable, in my estimation (I liked the New York Times’ take on it). You can’t possibly fuck up that bad while having been perennially in the media’s spotlight for more than 10 years and get away scot-free (unless your name happens to [...]

Ovechkin and Crosby – New Best Friends Forever by clydeorama, on Flickr
Are you watching the NHL Playoffs this year? Because you should be, especially the Washington Capitals vs. Pittsburgh Penguins series. Last night’s game was epic, with Alex Ovechkin picking up the Caps and carrying them past the Sidney Crosby and the Pens for a [...]

Go the distance. Yes, that was ripped off of Field of Dreams (as was the title). But it’s an important thing in the world of Customer Service. Take today, where an expected bad customer service experience has turned into a really nice customer service experience.
I am a hockey nut. I love hockey. Anything to do [...]